IDEAL19 has ended
The Ohio State University Libraries, the Association of Research Libraries, and the Association of College and Research Libraries welcome you to:

IDEAL ’19: Advancing Inclusion, Diversity, Equity, and Accessibility in Libraries & ArchivesAugust 6 -7, 2019
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Tuesday, August 6 • 10:15am - 11:15am
Becoming Better Allies via the Communication Recovery Model

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Working for social justice and diversity in our workplace can be difficult. Even worse is when you make a communication mistake and hurt or offend someone. The solution is not to retreat, deflect, or wallow in shame. Instead, it is important to build skills in apologizing and recovering from mistakes. This workshop will help attendees learn how to apologize in the moments after a communication misstep and provide opportunities for reflection.

avatar for Larry  Wentzel

Larry Wentzel

Digital Conversion Production Manager, University of Michigan Libraries
Head of the Digital Conversion Unit and current co-chair of the Library Diversity Council.
avatar for Jesus Espinoza

Jesus Espinoza

Student Success Librarian, University of Michigan

Tuesday August 6, 2019 10:15am - 11:15am EDT
Ohio Union - US Bank Conference Center - 1st flr